Individuals with Disabilities

NFTA Paratransit Service
(716) 855-7268
TDD (716) 855-7377
Curb-to-curb, lift-equipped van service called Paratransit Access Line (PAL) is available for qualifying individuals. PAL’s service area extends three-quarters of a mile, on either side of, or from the end of Metro Bus and Rail’s fixed route service. This does not apply to commuter or express route service. Learn more about NFTA Paratransit.

PAL Direct is NFTA-Metro’s automated paratransit reservation system that gives customers twenty-four hour access to PAL information and scheduling services.

PAL customers can schedule, confirm, cancel and review trip history, submit feedback and update account information, at any time. No need to wait to speak with Customer Service or an ADA Controller.

Learn how to navigate NFTA-Metro’s automated telephone and online reservation system at

Visit the PAL Direct Trip Planner website

NFTA-Reduced Bus Fare for Individuals with Disabilities
(716) 855-7216
TDD / Relay 711 or 1-800-662-1220
This service allows individuals with a temporary or permanent disability to ride Metro Bus and Rail at a reduced rate. Learn more about NFTA’s Reduced Fare Programs.

Western New York Independent Living, Inc.
Western New York Independent Living, Inc.’s Getting There Transportation Program provides a full range of assistance, programs and services to enhance the quality of life for all individuals with disabilities in Erie County.  Learn more about Western New York Independent Living, Inc.